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Configuring LiveCapture : Using DMS to manage and configure LiveAction appliances
Using DMS to manage and configure LiveAction appliances
If you have one or more LiveAction appliances, you can use the Device Management Server (DMS) to manage and configure these appliances from the cloud. In order to use the DMS server for the LiveAction appliance, you must first enable the Enable DMS option in the LiveAdmin utility as described in Omni.
NOTE: When DMS is enabled, you can make local changes to the LiveAction appliance using the LiveAdmin utility; however, changes made with the DMS will overwrite any local changes made with the utility.
NOTE: All DMS communications require that the LiveAction appliance has Internet access and is able to access various websites including and using TCP over port 443. If necessary, configure a DNS server to resolve the URLs above.

Additionally, all DMS communications are initiated by the LiveAction appliance, so it is not necessary to open a port in the firewall for communications.
To manage and configure LiveAction appliances:
1. Log into the LiveAction Customer Portal at
NOTE: A link to the LiveAction Customer Portal and a temporary password is emailed to the customer whenever a LiveAction appliance is purchased. Use the customer email and temporary password to log into the customer portal. You will be required to change the temporary password upon first login.
2. Click the LIVEWIRE/LIVECAPTURE tab at the top of the portal to configure the appliances. The LiveAction appliances associated with the user account are displayed.
NOTE: When you click the LIVEWIRE/LIVECAPTURE tab it defaults to the Devices view. You can navigate between the Devices and Templates views by using the sidebar made visible by clicking the hamburger menu in the top left.
NOTE: You can select the check box of multiple appliances only when their engine versions match.
A description of the LiveAction appliance page is provided here:
Actions: Click to perform the options below on the selected appliances.
None: Select to not perform an action on the selected appliances.
Power Off: Select to power off the selected appliances. Once the appliances are powered off, you must manually press the power-on button on each of the appliances to power them back on.
Reboot: Select to reboot the selected appliances.
Factory Reset: Select to reset the selected appliances to their factory settings.
No Change: Select to not perform an upgrade on the selected appliances.
Disable: Select to disable the upgrade on the selected appliances.
Enable: Select to enable the upgrade on the selected appliances.
Select Date: When Enabled, you can select a date and time to perform an upgrade of the selected appliances.
Apply: Click to apply the changes to the selected appliances.
Template: Click to select a template to apply to the selected appliances. Templates allow you to apply version-specific settings to one or more appliances.

To create a template: From the sidebar activated by clicking the hamburger menu, navigate to Templates; click Add Template; select the version number; and complete the ADD TEMPLATE dialog.
Change Password: Click to change the password of the selected appliances.
Search: Use the Search field to locate a specific appliance.
Device Serial: Displays the serial number of the appliance.
Device Name: Displays the name of the appliance. See Settings in Edit policy to change the device name.
IP Address: Displays the IP address of the device. The IP Address value is a link which can be used to connect directly to Omnipeek running on the device. This makes it easy to use the DMS as a launch pad to access all of the devices being managed. It can also be used to discover the IP Address in the case where the device is set to DHCP, or for some other reason the IP Address is not known. The IP Address is provided by the device every time the device connects back to the portal, which by default is every 10 minutes. This way, if the IP Address of the device changes, the IP Address value displayed in the DMS portal will reflect that.
Location: Displays the location of the appliance. See Settings in Edit policy to change the location.
Expiration Date: Displays the date that the maintenance on the device will expire. Once the expiration date has passed, you can still access the DMS and use it to manage most of the device configuration; however, until the maintenance is renewed, the device cannot be upgraded to a newer version. As LiveAction releases new versions a few times a year with significant improvements, we recommend keeping the devices up to date with the latest releases of the software.
Date: Displays the date the appliance was entered into the system.
Registered: Displays whether or not the customer has registered the appliance. A check mark indicates that the device has been registered.
Version: Displays the version number of the software installed on the appliance.
Engine Type: Displays the type of appliance, which can be LiveWire, LiveCapture, or LiveWire Virtual.
Shared Users Count: Displays the number of secondary users that have access to the appliance.
Activation Status: Displays a check mark if the license on the device is valid and not expired.
Configuration Status: Displays any status associated with configuration.
Scheduled Action(s): Displays any ‘Actions’ scheduled for the appliance.
Actions: Click to access additional actions to perform on the selected appliances:
View Policy: Click to display the current configuration for the appliance.
Edit Policy: Click to change the current policy configuration for the appliance. See Edit policy.
Manage Users: Click to manage who has access to the appliance. See Manage users.
3. Select the check box of the appliance(s) you wish to manage and configure, and then click the desired action. Only devices that have a valid license (Activation Status is checked) will be selectable. Once one device is selected, you can only select additional devices of the same version.