Using Grid
Managing and Configuring LiveWire Devices
If you have one or more LiveWire devices, you can use Grid to manage and configure these devices from the cloud. In order to use Grid for the LiveAction appliance, you must first enable the Enable Centralized Management option in the LiveAdmin utility as described in Enabling Grid Support.
NOTE: When Centralized Management is enabled, you can make local changes to the LiveWire device using the LiveAdmin utility; however, changes made with Grid will overwrite any local changes made with the utility.
NOTE: All Grid communications require that the LiveWire device has Internet access and is able to access various websites including https://grid.liveaction.com and https://mypeek.liveaction.com using TCP over port 443. If necessary, configure a DNS server to resolve the URLs above.
Additionally, all Grid communications are initiated by the LiveWire device, so it is not necessary to open a port in the firewall for communications.
To use Grid to manage and configure your LiveWire device:
1. Login into Grid at https://grid.liveaction.com.
A LiveWire device record is added to Salesforce and it calls the register call. If the user does not already exist in the associated Okta Org a user is created and the credentials are sent out. Second, when an existing Grid user adds a new user to their account, credentials will be sent out.
